How is your contact center solving its problems?
Contact centers are facing some key challenges right now.
- Competitive recruiting
- Expectations of offering flexible schedules
- Difficulty thinking of creative ways to retain employees
- Supporting remote work opportunities
What approach should be taken to overcome these obstacles? This presentation, based on our lively discussion from SWPP 2022, dives into these issue and provides modern solutions to these complex problems.
From focusing on updating policies to hiring Gen Z agents to altering shift and schedule strategies, this presentation discusses ideas that work in the contact center industry to solve difficult challenges.