Why do contact centers choose a specific WFM solution?
The truth is that there isn't a single reason. Contact centers go with a WFM software provider for many different reasons.
Part 2 of our eBook on selecting the right contact center WFM solution highlights the main reasons... and why these workforce management software requirements may not be what you think.
While specific workforce management features and integrations may be important, it's essential to understand the impact of value-add capabilities like onboarding and expedited implementation times to have a great experience.