Contact centers need a solution to keep an eye on the productivity of each agent without being intrusive. This has become even more true with the rise of remote agents. CommunityWFM provides sophisticated contact center agent adherence technology to improve the relationship with agents while still keeping an eye on performance.
In this infosheet, you'll learn:
- About the different ways to monitor agent adherence
- How adherence can be manually adjusted as needed
- About unique functionality that improve information transparency
- How alerts can be leveraged to share information
- The capabilities of a mobile WFM app to improve adherence
