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How does CommunityWFM stack up against the competition?

Evaluate a competitive workforce management software solution.

Learn more about CommunityWFM and how it compares to other WFM technology.

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Choose a contact center workforce management software solution built to meet the unique needs of your business.

Companies around the world rely on CommunityWFM and its ability to enable custom workforce management strategies that lead to contact center success.

Here's why CommunityWFM is a leader in the industry.

  • The software is created and maintained by workforce management (WFM) professionals who understand the unique challenges contact centers face every day.
  • Workforce management is the sole product focus and driver of innovation. There are no internal projects that create delays.
  • The unique and effective steps-to-success onboarding process provided by CommunityWFM is unmatched in the industry. Never feel like you have software that is unusable or making your work more difficult.

Check out CommunityWFM's workforce management software comparison below!

Why CommunityWFM is different than the competition.

The core differentiators between the products.

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Automation

CommunityWFM enables its customers to automate an array of complex scheduling scenarios. Fill a vacant shift immediately and track attendance in real-time with industry leading automated scheduling capabilities. 

collaboration

Collaboration

Don't spend time tracking down agents across different channels. CommunityWFM provides contact centers with a built-in communications framework so all conversations are highly actionable and remain in one place. 

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Mobile App

The Community Everywhere mobile app enables contact centers to keep in touch with their mobile agent workforce from anywhere. Agents receive real time notifications about shift changes, time off events, and much more.

Compare Community WFM and its competitors.

CommunityWFM Most Competitors
  • Built for Remote Agents Blue Check Orange X
  • Easy to Use Software Blue Check
  • Multilingual User Configuration Blue Check
  • Forecasting and Scheduling Blue Check Orange X
  • Automated Scheduling Blue Check Orange X
  • Modern Time Off Management Capabilities Blue Check
  • Adherence Monitoring Blue Check Orange X
  • Attendance Monitor Blue Check
  • Intraday Management Capabilities Blue Check Orange X
  • Intraday Re-optimization Solution Blue Check
  • Reporting Capabilities Blue Check Orange X
  • Highly Rated Mobile App Blue Check
  • Agent Portal Blue Check Orange X
  • Integrated Employee Communications Blue Check
  • Partnerships with Top ACD Technologies Blue Check Orange X
  • Innovative and Extensive Product Onboarding Blue Check
  • Offers Professional WFM Services Blue Check Orange X

What different customers and partners have to say.

See why CommunityWFM is the right choice when it comes to contact center workforce management.

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Deploying CommunityWFM is an amazing product that is easy to use and much cheaper than the competitors. The product is easy to use, has a great technical group, and also provides a quality support staff.
Data and Communications Manager
Health and Wellness Industry

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